What data we gather
- Data provided directly by you. This includes the information you provided upon signing up for your membership.
Contact information including email address
Website usage data
We take the privacy of all data you send to us very seriously and we only retain the information for as long as it is necessary for the running of the business. We operate a ‘data minimisation’ policy and only record the data which is necessary for the running of the business. We also encrypt certain sensitive data such as payment information.
How we use this data
- Verifying your identity (for example when you return to the website and have already logged in)
- For our own internal records
- To improve the products and services we provide
- To contact you in response to a specific enquiry you have initiated
- To customise the website for you
- To send you promotional emails about products, services, offers and other things we think might be relevant to you.
- Conducting market research
- Granting you access to a subscription
- Sending you push notifications from our apps
Who do we share your data with?
We do not sell or rent your information to third parties.
We do not share your information with third parties for marketing purposes.
However, we may disclose your information to third parties in order to achieve the other purposes set out in this policy. These third parties include:
- Google Analytics, which is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our website to help us deliver a better product
- MailChimp, who organise our mailing lists and campaigns
- Stripe who manage out billing and subscription plans for both free and premium members
Your data rights and access to your data
The European Commission lay out your data rights as the following:
You have the right to:
- information about the processing of your personal data;
- obtain access to the personal data held about you;
- ask for incorrect, inaccurate or incomplete personal data to be corrected;
- request that personal data be erased when it’s no longer needed or if processing it is unlawful;
- object to the processing of your personal data for marketing purposes or on grounds relating to your particular situation;
- request the restriction of the processing of your personal data in specific cases;
- receive your personal data in a machine-readable format and send it to another controller (‘data portability’);
- request that decisions based on automated processing concerning you or significantly affecting you and based on your personal data are made by natural persons, not only by computers. You also have the right in this case to express your point of view and to contest the decision.
If you wish to exercise your rights or ask for more information on your data please contact us at firstname.lastname@example.org
Cookies and how we use them
What is a cookie?
- Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
- Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
- Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
- To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.